Conflict De-escalation and Bystander Intervention with Hollaback!

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Wednesday, February 3, 2021
10:00 AM - 12:00 PM (CST)

Event Details

If your team interfaces with the public, chances are they will face moments of escalation and will need to know what to do. Conflict de-escalation requires patience, a willingness to listen, and an ability to see the humanity in everyone. Using Hollaback!’s Observe-Breathe-Connect methodology, we’ll learn how to identify potential conflict before it escalates using our “pyramid of escalation” and how to assess whether de-escalation is the right action. We’ll also learn how to connect with others by validating and de-escalating their feelings — even if we don’t understand them or agree with them. We’ll have time at the end to practice using real-life scenarios. You’ll leave armed with de-escalation techniques to navigate moments of conflict as workplace leaders.

For More Information:

Emmy Laursen
Emmy Laursen
Program Coordinator Texas Association of Museums