Education Programs Specialist | Austin, TX

Posted By: Brittany Petrilli Classified Job Listing ,

State Preservation Board

Posting # 2022-039

Education Programs Specialist

Job Type: Part-Time; Approximately 25 hours per week, schedule varies
Posting Dates: January 6, 2022 - until closed
Hiring Rate: $16.00 hourly 

Organizational Overview:
The Bullock Texas State History Museum immerses visitors in Texas history and culture through a variety of exhibitions,
films, and events serving over 500,000 visitors a year on-site and on-line. A dynamic educational institution accredited by
the American Alliance of Museums, the Bullock Museum is a division of the Texas State Preservation Board (TSPB). For
additional information about TSPB and the Bullock Museum please see: http://www.tspb.state.tx.us/ and
https://www.thestoryoftexas.com/.

Benefits: medical, dental, vision and other insurances, a defined benefit pension and 401K retirement plans, un-paid
parental leave, flexible spending and dependent care accounts options, free parking and free Museum Membership.


Position Summary:
The Education Programs Specialist (EPS) reports to the Head of School Programs and is a critical member of the
education programs team. The EPS is responsible for supporting all aspects of the scheduling, on-site logistics, and
overall experience of the Museum's group tour program to ensure the smoothest and most meaningful visit for more than
1,000 school groups annually. The EPS also assists with planning, teaching, and evaluating family programs. The EPS
should be outgoing, love to work with people and kids of all socioeconomic levels. The EPS demonstrates successful
interactions with kids in a calm manner.


In addition, the EPS provides administrative and logistical support for education programs staff. Guided by Museum
exhibitions, partnerships, and audience goals, the department's offerings will position the Museum as a dynamic and
participatory place where visitors of all ages engage in their own learning and discovery. As a part of this position, the EPS
also works closely with staff from other departments to ensure the best possible experience for Museum guests. The EPS
works under close supervision with minimal latitude and is a detail-focused, organized team collaborator who works in a
fast-paced environment adjusting to changing priorities in work assignments. The EPS works a 25 hour work week, with
varied schedule depending on need and time of year.


Due to the nature of this often fast-paced work, the Education Programs Specialist must be able to stand/walk for several
hours a day often outside while serving guests; move materials weighting up to 50 pounds; adjust barricades and way
finding signs; and utilize basic cleaning equipment.*Must be able to work with the Agency's 360 day-per-year schedule
that may include weekends, evenings and/or holidays, including on short notice.

Essential Job Duties: For purposes of this agency's job descriptions, "essential job duties" are defined as assigned tasks that are critical or fundamental to the position and not marginal. If an individual is qualified to perform the essential job duties, the individual must be able to perform the essential job duties with or without reasonable accommodation.

• Facilitates successful on-site group visits and disseminates group information to staff as needed.
       o Performs all greeting team duties including bus loading/unloading, traffic, and parking management; teacher,
chaperone, and student greeting; logistics and schedule changes; monitoring groups within exhibit areas; and
providing other forms of direction and assistance.
       o Assists with development of school group resources as needed.
       o Serves as back-up for reservations as well as Museum Information Desk.
• Plans, facilitates, and leads educational and engaging programming at a variety of large- and small-scale Museum
events including festivals, early childhood programs, and workshop.
       o Provides ongoing feedback about the programs and conducts surveys and evaluations to measure and report
on program success.
       o Develops resources and materials to engage families in Museum exhibitions and film programs, including onsite materials, web-resources, and other technologies.
• Provides a visitor-focused approach while working with the general public, museum visitors, staff, and volunteers.
       o Remains informed of TSHM exhibits, films, events, programs, scholarships and other activities to ensure
thorough and accurate information is communicated with group leaders and visitors.
       o Displays sound judgment in handling visitor concerns, needs, complaints, comments, and praise.
       o Continually evaluates museum interactions with the public and makes appropriate adjustments to best serve
museum staff and visitors.
• Administrative support includes preparing tour materials, reservation lists, group documents, and statistics reporting;
maintaining supplies and materials for programs.
• May assist in training of new Education or Visitor Services staff to ensure an understanding of procedures, goals, and
audiences for all education programs.
• Works collaboratively with Museum departments to ensure clear communication and fulfill assigned duties.
• Displays effective written and oral communication skills. Represents the Museum and department to the general public
and is responsive to requests for assistance and information.
• Displays sounds judgment and effective interpersonal skills in communicating with internal and external customers,
including building occupants, other agency staff and visitors to the Capitol Complex, Texas State History Museum, and
Texas State Cemetery.
• Demonstrates sustained knowledge of the agency's mission, programs, exhibits, and customers.
• Performs all duties in a manner that promotes public confidence in the agency and its employees and in accordance
with the agency's high ethical standards.
• Prioritizes safety and security when planning and performing work. Continuously assesses safety conditions to ensure
staff and visitor safety. Promotes building security and assists with building evacuation if necessary.
• Adheres to all agency policies and procedures.
• Adheres to all SPB procurement rules and regulations.
• Regular prompt attendance is an essential job duty for all State Preservation Board positions.
• May occasionally be required to work evenings, weekends and/or holidays.
• Performs all other duties as assigned.

Minimum Qualifications: The successful candidate will possess the following qualifications: High school graduate with
one (1) year of experience working with children in a museum, educational setting, childcare, or related customer-service
focused environment. An outgoing, friendly, and welcoming personality with excellent communication skills. Enjoys working
with children. Ability to speak publicly to large and small groups of varied ages (job duties include orientation for school
groups and facilitating kids' activities). Experience in basic office computer hardware and software is required. Ability to
work flexible hours including weekends as required based on business needs, including on short notice. Applicants must
be willing to work outside in variety of weather, must be able to stand and walk for extended periods of time, and safely lift
and move up to 50 pounds.

Preferred Qualifications: Experience working with student or family groups. Experience researching and creating
educational activities in a museum, classroom, or cultural institution. Experience using technology to manage data in
spreadsheets, creating presentations, and/or creating hand out documents. Degree in Education, Museum Studies, or
related field. Bi-lingual English-Spanish language skills a plus. Familiar with Altru ticketing software program.

Submitting a cover letter along with application is encouraged. If applicant is chosen for an interview, a practical exercise
demonstrating educational program development and public speaking will be required.

To Apply:
Submit a fully completed State of Texas application to the SPB via:
Email: TSPB.employment@tspb.texas.gov
Fax: (512) 463-3372
Mail or in person: 201 E. 14th Street, Suite 950, Austin, TX, 78701

For an application and additional information: See: http://www.tspb.texas.gov/spb/employ/employ.html
or call: (512) 463-5495. *All resumes must be accompanied by a fully completed state application*
For consideration applications must be received by the SPB by the close of business on the final day of the posting. Only
candidates selected for an interview will be contacted.

State Job Title: Customer Service Rep I Classification: 0130 SalaryGroup: A-09

VETERANS:
Military Occupational Specialty Codes (MOS): ARMY: 56M-Chaplains Assistant; NAVY/COAST GUARD: YN-Yeoman;
MARINES: 0111- Administrative Specialist; AIR FORCE: 3A1X1- Administration

Veterans with other related MOS or additional duties pertaining to the minimum experience requirements may meet the
minimum qualifications for this position and are highly encouraged to apply. Use your military skills to qualify for this
position or other jobs. Go to www.texasskillstowork.com to translate your military work experience and training into civilian job
terms, qualifications and skill sets or for additional Military Crosswalk information go to
http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

EEO Statement:
The State Preservation Board is an equal opportunity employer and welcomes all qualified applicants without regard to
national origin, race, color, religion, age, sex, sexual orientation, disability, genetic information, or Veteran status. In
compliance with the Americans with Disabilities Act (ADAA), if you require reasonable accommodation in the interview and
selection process, please call the agency's ADA Coordinator at (512) 475-4992.

Selection Information:
At the time of hire, selected applicants must show proof of eligibility to work in the U.S. in compliance with the Immigration
Reform and Control Act. All males who are age 18 through 25 are required to register with the Selective Service and may be
asked to present proof of registration or exemption from registration upon hire.

The State Preservation Board uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn
more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify