Retail Store Manager | Fort Worth, TX
Job Title: Retail Store Manager
Salary Range: $65,000 to $85,000
Reports to: Chief Operating Officer
Direct Reports: Assistant Retail Store Manager
Position Summary:
The museum Retail Store Manager is responsible for the overall leadership, strategic direction, and daily operations of the museum’s retail store. This position ensures the store delivers an exceptional guest experience, reflects and enhances the museum’s mission, and achieves revenue goals. The Manager will collaborate closely with multiple museum departments, including Exhibitions, Education, Marketing, and Visitor Services, to develop a unique and cohesive retail identity that supports institutional priorities and inspires visitors. This role requires a leader who can effectively manage current operations while also setting a long-term vision that strengthens the store’s future growth and relevance.
Essential Responsibilities:
Retail Leadership, Strategy and Long-Range Planning
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Develop and implement a compelling retail identity that aligns with museum exhibitions, programming, and brand values.
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Provide strategic leadership in both short-term and long-range retail planning, ensuring the store is well-positioned to evolve with visitor expectations, institutional priorities, and market trends.
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Balance effective day-to-day management with forward-thinking initiatives that drive innovation, growth, and sustainability.
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Lead planning for seasonal and multi-year merchandise cycles, including collaborations tied to major exhibitions and upcoming museum projects.
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Analyze sales trends, visitor demographics, and performance metrics to inform both present decision-making and future strategy.
Cross Department Collaboration
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Partner with the Exhibitions team to design product lines and specialty items that complement current and upcoming exhibitions.
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Work with Education to develop retail items that enhance learning experiences and support museum initiatives.
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Collaborate with Marketing and Communications to ensure store promotions, signage, and visual identity are consistent with museum branding.
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Coordinate with Visitor Services to ensure a seamless visitor experience from entry to exit, including integrated store messaging.
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Engage with Development on donor or member events where retail opportunities exist.
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