Visitor & Volunteer Services Coordinator | Georgetown, TX
Visitor & Volunteer Services Coordinator
The Williamson Museum
The Williamson Museum, 716 South Austin Ave, Georgetown, TX 78626
Full-time, onsite position, currently open, to be filled asap
Hours: M-F (could also be Tuesday to Saturday) 8:30am - 5:00pm, with occasional evening and weekend hours for Museum events
Salary $36,000-$40,000/year, depending on experience
Full benefits including medical, dental, paid vacation, life insurance, and more
Come join our Williamson Museum team! Located on the beautiful and historic Georgetown Square, the Williamson Museum seeks a full-time Visitor and Volunteer Services Coordinator to welcome visitors and introduce them to the rich history and culture of Williamson County. As the primary point of contact for the Museum, this key position ensures that all guests receive a warm and friendly first impression, as well as knowledgeable and professional information and guidance regarding our exhibits, collections, programs, and events.
Founded in 1997, the Williamson Museum is a community treasure and an invaluable resource for preserving, enriching, and sharing Williamson County history, life, and culture. Our extensive collections, exhibits, and educational programs help citizens discover the untold stories of the people who shaped this region, from before written history to the present moment and beyond. Our archives are available to researchers or anyone with an interest in history. Beyond research, the Museum offers engaging public programming, immersive history-themed experiences, thought-provoking exhibits, and robust educational activities for youth and adults alike. Come play with us!
The Visitor and Volunteer Services Coordinator leads all public-facing operations of the Museum, with a constant focus on exceptional customer service. This position is literally “the face of the Museum” and plays an essential role in promoting the Museum’s public image while ensuring a positive visitor experience and maintaining the safety and security of our visitors and our collections. Key aspects of the job include:
- Ensure that the Museum is open and ready to receive the public from 12:00pm to 5:00pm Wednesdays through Fridays, and 10:00am to 5:00pm on Saturdays, in addition to occasional evening programming.
- Receive, send, and process physical and electronic mail daily. Maintain a log of all checks received daily
- Compile accurate visitation statistics daily, prepare monthly and quarterly reports for Museum leadership as needed
- Gather and update interesting and accurate information about the Museum, its exhibits, events, and other resources, both orally and in writing
- Ensure that the Museum’s public spaces are tidy and welcoming at all times, including outside entrance area and sidewalk
- Assist with maintaining the Museum’s website and social media presence
- Help with the promotion, registration, and implementation of programs and events. Send out PR for Museum events and news blasts
- Assist with on- and off-site Museum events, including Pioneer Day, Night at the Museum, and our annual fundraising gala, Cattleman’s Ball
- Assist with Museum store operations, including maintaining accurate POS records of daily sales, merchandise purchases, and inventory
- Maintain a well-stocked supply of Museum brochures, office supplies, gift store merchandise, and more
- Engage, recruit, train, and assign volunteers for museum programs and events
- Ensure that all volunteers are properly screened and operate within current laws and compliance guidelines; stay up-to-date with changing legislation.
- Responsible for training, onboarding, coaching and termination of volunteers
- Maintain online Volunteer calendar (When to Help) and online volunteer schedule
- Act as a liaison between the Museum and community volunteer sources, e.g. high schools, colleges, businesses, retirement communities, etc.
- Work with Museum leadership to determine annual volunteer needs and plan
- Develop long term strategies for volunteer engagement
- Maintain and update comprehensive volunteer handbook
- Maintain and update volunteer information database, ensure that volunteer records and hours are logged on spreadsheet weekly
- Manage membership program, including monitoring and adjusting perks and levels, for individuals, families, and businesses
- Process all membership applications, renewals, and related correspondence
- Plan and execute special member events throughout the year
- Work with Museum leadership on annual membership drive and goals
- Maintain and update CRM (Museum uses Neon) to ensure accurate and up-to-date member contact information at all times
- Two years or more of increasingly responsible customer service experience, ideally in a museum or cultural setting
- Administrative or office experience, ideally in a museum or cultural setting
- Prior management experience a plus
- Excellent interpersonal and time management skills, a team player approach, and a demonstrated ability to collaborate effectively with visitors, volunteers and colleagues
- Strong organizational skills and the ability to work independently and perform multiple tasks simultaneously without close supervision
- Effective oral and written communication skills
- A high level of energy, with a willingness to develop and execute visitor services initiatives
- Proficiency with computers, data management and point of sales systems (the Museum uses Neon, When to Help, QBO POS, and Greater Giving, among others), as well as proficiency with MS Office (Outlook, Word and Excel)
- Bachelor’s degree in communications, business, history, arts, museum studies, or related field
Common Spaces are regularly sanitized, health and safety standards followed as needed. Covid-19 Vaccination for Required for Employment.
To Apply: Email Resume and Cover Letter to Nancy Hill, Executive Director