Volunteer Manager | Austin, TX

State Preservation Board (SPB)

Posting #2024-024

Volunteer Manager 

Primary Location: 1800 N Congress Ave, Austin, TX 78701 
Position Type: Full-time position, 40 hours per week,Mon-Fri 8am-5pm
Must be able to work some nights, weekends, and holidays for signature events.
Hiring Rate: $50,400.00/yearly
Salary Plan: B-15
Job Class (Code): Volunteer Services Coordinator II (5233)
Job Posting: November 2, 2023 – until closed

Organizational Overview: The Bullock Texas State History Museum immerses visitors in Texas history and culture through a variety of exhibitions, films, and events serving over 500,000 visitors a year on-site and on-line. A dynamic educational institution accredited by the American Alliance of Museums, the Bullock Museum is a division of the Texas State Preservation Board (TSPB). For additional information about TSPB and the Bullock Museum please see: https://tspb.texas.gov/ and https://www.thestoryoftexas.com/.

Benefits: Medical, dental, vision and other insurances, a defined benefit pension and 401K retirement plans, flexible spending and dependent care accounts options, parental leave, free parking and free Museum membership along with a North American Reciprocal Museum (NARM) Association membership, discounts in the Museum store and café, and access to the Museum’s American Alliance of Museums membership. To find out more information about State of Texas Employee benefits visit the Employees Retirement System website https://www.ers.texas.gov/.

Position Summary: This position will be responsible for creating and growing a new volunteer program for the Bullock Museum. An integral part of the Bullock Museum, the Volunteer department ensures all guests feel welcome and ready to engage with our exhibits, programs, and films. The Volunteer Manager recruits, supervises, and mentors a team of volunteers to supplement staff resources and support daily visitation as well as after hours exhibit openings, member events, and other offerings. The Volunteer Manager must be creative, detail-focused, diplomatic, and an organized team collaborator, with proven communication and leadership skills, able to work in a fast-paced environment, effectively adjusting to changing priorities in work. The Volunteer Manager invests in and contributes to a work environment that values the Museum's core values of Leadership, Excellence, Accessibility, Diversity, Engagement and Relevance. Works a 40 hour work week, but schedule varies depending on evening and weekend events. Performs all other duties as assigned.*Must be able to work with the Agency's 360 day-per-year schedule.

Essential Job Duties: For purposes of this agency's job descriptions, "essential job duties" are defined as assigned tasks that are critical or fundamental to the position and not marginal. If an individual is qualified to perform the essential job duties, the individual must be able to perform the essential job duties with or without reasonable accommodation. 
• Develop a volunteer handbook that reflects roles, responsibilities and ethics of representing the Bullock in a volunteer capacity. Under the direction of the Deputy Director of Operations, create policies and procedures that support and guide the department.
• Lead by example to demonstrate professionalism, organization, diplomacy, strategic thought, and a friendly, welcoming customer service experience – reflective of the core values of the institution.
• Recruit and onboard volunteers, ensuring they are given the proper training to be safe and successful in their roles.
• Supervise volunteers, setting daily schedules and weekly priorities to ensure they support programming and operational goals.
• Supervise effectiveness of volunteer development and ensure their knowledge of customer service, emergency procedures, and deescalation techniques.
• Maintain a safe and inclusive work environment with a team-focused atmosphere in which the volunteers feel valued and build upon their passion for connecting with visitors.
• Perform all volunteer-related administrative tasks, including tracking volunteer hours and ensuring proper completion of documents as required by Agency procedures.
• Respond to customer inquiries and communicate with the public. Takes a pro-active approach to directing/consulting on more complex concerns to the Deputy Director of Operations.
• Have coaching/retraining discussions when needed. Manage appropriate disciplinary action. Adhere to Agency policies against discrimination, harassment, bias. Facilitate exit or dismissal process when necessary.
• Collaborate with other departments to ensure proper planning for their volunteer needs.
• Display sound judgment and effective interpersonal skills in calmly communicating with internal and external customers, agency staff and visitors to the Capitol Complex and Museum, handling visitor feedback, resolving customer service, staff, and volunteer concerns in consultation with Museum administration.
• Perform other duties as required to maintain continuity of department during periods of reduced staffing or attendance peaks.
• Demonstrate sustained knowledge of the agency's mission, programs, exhibits, and customers.
• Plan tasks with safety and security front of mind. While working continuously assesses safety conditions to ensure individual and workplace safety and safety of visitors and staff. Promotes visitor safety and building security. Assists with building evacuation if necessary.
• Regular attendance is an essential job duty for all SPB positions. Volunteer Manager An Equal Employment Opportunity Employer
• Performs all duties as assigned in a manner that promotes public confidence in the agency and its employees.
• Adheres to all SPB procurement rules and regulations.

Knowledge, Skills and Abilities:
• This position requires a friendly, warm, public-facing, requiring a professional, calm and welcoming demeanor for staff, volunteers, and visitors.
• Extensive work using a personal computer keyboard and monitor; manually repetitive tasks using standard office equipment and software; and interacting with staff and visitors for extended periods of time
• Excellent written and verbal communication skills in English, including verbally and in writing.
• Must think collaboratively and customer-first, displaying effective interpersonal, verbal, and written skills, including public speaking.
• Ability to assist with emergency building evacuations and follow established Museum protocols.
• Personal computer and Internet proficiency related to all duties performed.
• Must be able to plan, organize and independently prioritize work. Excellent organization skills and ability to manage multiple projects.
• May work extended hours, including evenings, nights and/or weekends as appropriate or as scheduled.
• Ability to work with museum's 360 day-per-year schedule and may include weekends, evenings and/or holidays, including on short notice.

Required Education and Experience:
• Bachelor’s Degree from an accredited college or university.
• Minimum 2 years experience managing staff or volunteers.
• Experience must demonstrate outstanding communication skills, data analysis experience and acute attention to detail.
• Experience must also demonstrate ability to balance needs of multiple audiences and to effectively communicate with people of all ages.
• Microsoft Office computer skills in Windows environment.
• Requires scheduling flexibility to work evenings, nights, weekends and/or holidays as needed.

Preferred Education and Experience:
• Degree in Museum Studies, Public History, History, or related social science field.
• 3-5 years experience managing a volunteer program ideally in an informal learning environment, and specifically working with volunteers in a museum environment.
• Track record of successful recruitment, retention and recognition methodology for an institutional volunteer corps.
• Proficiency with Volgistics and/or other visitor services and volunteer database systems.
• Knowledge of Texas history.
• Experience with operations and set up of A/V equipment, web development, and design software.
• Bilingual skills in English and Spanish, or American Sign Language, and an understanding of universal accessibility requirements for event spaces as established by the ADA.

To Apply:
A fully completed State of Texas application is required. For an application or additional information see our agency employment webpage: https://tspb.texas.gov/spb/employ/employ.html or call: (512) 463-5495.

Submit your application by any of the following methods:
Email: TSPB.employment@tspb.texas.gov
Fax: (512) 463-2914
Mail: 201 E. 14th Street, Suite 950, Austin, TX, 78701
Electronically (including cell phones): https://TXSPB.formstack.com/forms/example_state_application_copy

VETERANS: Military Occupational Specialty Codes (MOS): ARMY; NAVY; COAST GUARD; MARINES; AIR FORCE; SPACE FORCE: No Equivalent

Veterans with other related MOS or additional duties pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply. Use your military skills to qualify for this position or other jobs. Go to www.texasskillstowork.com to translate your military work experience and training into civilian job terms, qualifications and skill sets or for additional Military Crosswalk information go to https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/.

EEO Statement: The State Preservation Board is an equal opportunity employer and welcomes all qualified applicants without regard to national origin, race, color, religion, age, sex, sexual orientation, disability, or Veteran status. In compliance with the Americans with Disabilities Act (ADAA), if you require reasonable accommodation in the interview and selection process, pleasecalltheagency'sADACoordinatorat (512)463-3633.

Selection Information: At the time of hire, selected applicants must show proof of eligibility to work in the U.S. in compliance with the Immigration Reform and Control Act. All males who are age 18 through 25 are required to register with the Selective Service and maybe asked to present proof of registration or exemption from registration upon hire.

The State Preservation Board uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

An Equal Employment Opportunity Employer